Our 12 Month Guarantee
At Ultimate Sleep we are committed to providing you with superior products – you can purchase from us with complete confidence. Ultimate Sleep Pty Ltd guarantees that you will love your Ultimate Sleep pillow or your money back. Ultimate Sleep Pty Ltd will refund 100% of your purchase price less $20 administration & Shipping costs for ANY reason within the first 30 days, from the date or your order. This refund will be processed within 30 days from the time that we receive your returned product. This guarantee does not apply to Specialty or special needs pillows*1.
While most people love their pillow from the very first night, sometimes the pillow takes some getting used to while your body corrects itself. The more time you allow the greater therapeutic and sleep benefit you will receive. Follow our sleep advice for improving your sleep quality also.
If you are not 100% satisfied, simply call (03) 9005 7445 or email us at [email protected].
We offer a no-quibble, money back guarantee. If for any reason at all you are not completely satisfied with any Ultimate Sleep Superior pillow product or do not wish to keep the item/s you received, simply send them back to us within 30 days, and we will issue a full refund for those items (less administration & shipping charges) using the original payment method. If you wish to exchange your item/s please contact us to arrange this – we can dispatch exchange items as soon as we have received the original items back.
Merchandise requiring exchange must be returned in new, unused and resalable condition. As applicable under the Trade practices Act, pillows cannot be returned due to hygiene reasons. What we ask is that you try your Ultimate Sleep pillow during the guarantee period, use a pillow protector, and should you feel that your pillow is not improving your sleep quality then stop using the pillow and either return it for exchange or call us for assistance regarding your comfort guarantee refund.
Please be aware, however that we will not accept any returned products back unless it they have been mailed to us by Certified or Registered Post with Australia Post. A standard small $20 administration fee also applies to all internet returns.
Limitation of Guarantees
Ultimate Sleep Pty Ltd has no guarantee in place for Special-Needs Pillows*1. These pillows may help aid a medical condition, but are still limited in their ability to affect a complete cure, since this is beyond the scope of a pillow which is a Class 1 medical device. For this reason, we only offer our standard 1 year manufacturer warranty, but cannot refund or exchange a Special Needs pillow for any other reason.
*1 Specialty needs pillows are those defined as any pillows that are not of a standard rectangular size.